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M4555MFP Communication Error

Author: Metrofuser Tech Support Reference Number: AA-06369 Views: 2657 Created: 2014-02-24 09:44 am Last Updated: 2014-02-24 09:45 am 0 Rating/ Voters

Description:  

A fax communication error occurred between the product and the sender or receiver. 

Recommended action:

  1.  Allow the product to retry sending the fax. Unplug the product telephone cable from the wall, plug in a telephone, and try making a call. Connect the product telephone cable into a jack for another telephone line. 
  2. Try a different telephone cable.
  3. Set the Fax Speed option to the Slow(V.29) setting or disable the Fast(V.34) setting. 
  4. Turn off the Error Correction feature to prevent automatic error correction. 
    NOTE:     Turning off the Error Correction feature can reduce image quality. 
  5. Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number.  

For parts pricing and availability contact
Sales@metrofuser.com or http://www.metrofuser.com/

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