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M521MFP ADF paper jam

Author: Metrofuser Tech Support Reference Number: AA-06318 Views: 3772 Created: 02-10-2014 09:34 am Last Updated: 02-10-2014 09:34 am 0 Rating/ Voters

Description:

The printer has detected that media is jammed in the ADF.

Recommended action:

  1. Open the cover and remove the jam. If the message does not clear check the ADF Mylar sheet, ADF pickup-roller and separation pad are installed correctly. Replace if  any of these parts look dirty or worn. 
  2. From the DIAGNOSTICS menu  select SCANNER TESTS and run the ADF READ MOTOR TEST and the ADF READ MOTOR REVERSE TEST
  3. From the DIAGNOSTICS Menu, Select SCANNER TESTS and run the SENSOR TEST.
  4. Reseat the ADF read motor connector on the scanner controller PCA.
  5. Check the ADF paper-present sensor, it might be defective, check that the flag moves freely. 

For parts pricing and availability contact
Sales@metrofuser.com or http://www.metrofuser.com/

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