49.XXXX printer error what can this mean? HP Printer Parts and Support
Description:
This error is
caused by a few different things. Normally it is associated with a printer’s
firmware. I have read the firmware needs to be upgraded. I have also read and
heard other causes for this error. Maybe it is a driver issue. It could also be
a jet direct card believe it or not. Those were just a few of what may be
causing the 49.XXXX errors in printers.
The error
means a critical firmware error has occurred that caused the processor on the
formatter to abort operation. This type of error can be caused by invalid print
commands, corrupt data, or invalid operations. In some cases, electrical noise
in the cable can corrupt data during transmission to the printer. Other causes
include poor quality parallel cables, poor connections, or homegrown
applications (third party software).
Common
Causes:
Old or outdated firmware
Conflicting
versions of 3rd Party Software
Using
PCL 6 instead of PCL 5
Old
or outdated drivers
ACCESSORIES (JETDIRECT
CARDS)
Packet
Loss or Interference on Network
Bad
data cable
Recommended actions:
Below you
will find different steps to try and get you printing again. Keep in mind
performing some of these steps may delete some of the settings in the printer
(IP info and internal printer settings).
1. Press
CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off and then back on.
3. Try printing a job from a different software application. If the job prints,
go back to
the first application and try printing a different file. If the message appears
only with a certain software application or print job, contact the software
vendor for assistance.
4. If the message persists with different software applications and print jobs,
disconnect all cables to the printer that connect it to the network or PC.
5. Turn the printer off.
6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not
remove the firmware DIMM in slot J1.)
7. Remove all EIO devices from the printer.
8. Turn the printer on.
9. If the error no longer exists, install each DIMM and EIO device one at a
time, making sure to turn the printer off and back on as you install each
device.
10. Replace a DIMM or EIO device if you determine that it causes the error.
11. Remember to reconnect all cables that connect the printer to the network or
computer.
12. If the error persists, replace the firmware DIMM.
13. Replace the formatter and calibrate the printer if needed.
There are also
different steps you can take if the previous steps don’t help.
You can
switch from PCL 6 drivers to a PCL 5 driver. PCL 5 is a much more stable driver
choice and is suitable in most environments that do not require PostScript
drivers.
For a PS
driver printer:
1. Open printer Properties.
2. Go to "Device Settings" tab.
3. Disable the option "Postscript Passthrough" under the
"Installable Options".
On the 5500
the JetDirect Card can cause the problem.
Sometimes upgrading the JetDirect firmware helps.
If it continues replace the JetDirect card (usually a 615N).
To continue
printing try to:
1. Turn
off the printer
2. Disconnect the data or network cable
3. Clear the print queue
4. Turn the printer back on
5. Re-connect the data or network cable
6. Try a cold reset
CAUTION when performing a
cold reset you will delete network settings and printer settings.
7. If
software related try installing updates for the software.
8. Can be associated with connections on routers, switches and even ports.
9. Replace the USB or Cat5e cable.
This error can also affect monochrome
and color M-series multifunction printers. In some instances after upgrading a
LaserJet M-series MFP firmware upon rebooting the 49 error will occur. As soon
as the printer is connected to the network the error appears. Disconnecting the
printer from the network seems to prevent the error from occurring after the
upgrade. The problem seems to be with the Kerberos Authentication feature. The
file might get corrupted during the upgrade. Kerberos is a secure method for
authenticating a request for a service on a network. It enables a
user to request an encrypted ticket from an authentication process that can be
used to request a particular service from a server. The user’s password does
not have to pass through the network.
The
following list shows some of the printer's and the firmware levels which might
be affected by upgrading the firmware.
PRINTER UPGRADING
FROM UPGRADING
TO
M3027mfp,
M3035mfp 20071211 48.051.1 or earlier 20080405
48.061.8 or later
M4345mfp 20071211
48.051.1 or earlier 20080405 48.061.8 or
later
M5025mfp 20071211
48.051.1 or earlier 20080405 48.061.8 or
later
CM4730mfp 20071211
50.031.0 or earlier 20080405 50.041.8 or
later
CM6030 / 6040mfp 20080118
50.003.0 or earlier 20080405 52.012.0 or
later
CM3530mfp 20080821
02.066.0 or earlier 20081210 53.011.2 or
later
M9040 / 9050mfp 20071210
50.002.0 or earlier 20080405 51.011.9 or
later
9250C Digital Sender 20071211 48.041.0
or earlier 20080404 48.051.7 or later
If
the error is related to a corrupt Kerberos configuration file, one way to try
and prevent the error from occurring is to clear the Kerberos settings from the
printer before upgrading the firmware. You can access the Kerberos
authentication configuration from the embedded web server of the printer. This
feature will be found on the settings tab of the embedded web server. Web
Jetadmin can be used to clear these settings as well. The restore factory
settings command which can be accessed from the control panel of these printers
can be used, but in doing so all the configuration settings will be reset to
factory defaults. Install the upgrade and test. If there is more than one
printer that will be getting upgraded I would suggest you test one thoroughly
before proceeding.
The
CM6030 / 6040 mfp printer might experience some problems when booting up where
the printer stops at stage 5 of 6 or hangs and might display a 49.4C02. This
could be caused by corrupt NVRAM values. Starting with firmware revision
52.081.2, the NVRAM values are no longer being written to the hard drive. These
are now being written to directly to the formatter. The following procedure
should allow you to get past the reported boot progress hang or the 49.4C02
error.
CAUTION when performing a
cold reset you will delete network settings and printer settings.
NVRAM initialization:
CAUTION: Initializing NVRAM
resets the serial number, the event log, the page counts, the calibration settings,
and the EIO card. Use the SERVICE menu to restore the serial number and page
counts. You also need to reconfigure any computers that print to this product
to recognize the product. Initialize NVRAM only when absolutely necessary. In
most situations, use cold reset to reset product variables but still retain the
needed values in the SERVICE menu. Before initializing NVRAM, print a
configuration page and a supplies status page to gather the following
information:
● Total page count
● Serial number
Turn the
printer off and remove the network cable. Turn the printer on and perform a
partial NVRAM initialization. (Turn the printer on, when the display starts to
count the memory press and hold 3 until all three lights on the panel are lit.
Press 9 one time, and then press and release START, Press 6 one time). The
printer should boot past stage 5 and 6 of the boot progress now and not display
a 49.4C02. Cancel out of the wizard setup screens. Turn the printer
off and connect the network cable. Turn the printer on and perform a cold reset.
(Turn the printer on and when the printer shows the memory counting press and
hold the 6 key until all three lights on the control panel are lit, release the
6 key. Press 3 or 9 to scroll to cold reset and then 6 to select). Flash the
latest available firmware to the printer.
Printer, Parts and Service Advisors at Metrofuser