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"Tray 2 Open” Error on the M600 Series Printers Incompatible optional 500 sheet
feeders for the M600 series and P4014 printers. A lot of misinformation is being published regarding compatibility of these feeders. Some vendors are claiming they are compatible. We wanted to set the record straight. Since optional 500 sheet feeders are the number one selling accessory this is sure to cause many incorrect parts being ordered- returns, wasted service calls and frustration. Hopefully we will prevent some of it. Part of the confusion is caused by the likeness of the two models. More likely it is the consolidation of the part numbers by the OEM and people are assuming incorrectly there is an operational relation. Metrofuser engineers compared both printers and feeders and have issued this service bulletin. Results show the newer M600 series feeder (CE998-67901) is backwards compatible with the 4014/4015/4515 Printers. The older 4014/4015/4515 series feeder (CB518-67901) is NOT compatible with any of the M600 series printer. They look the same and will fit perfectly but you will get an error “Tray 2 Open” and it will not work.
CB518-67901 CE998-67901 Unique Identifier of CE998-67901 What is being publicized
Which feeder will
work in what model printer
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Comments 1
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FYI.This error was cause by a bad fuser motor.