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10.XX.YY Supplies error

Author: Reference Number: AA-02923 Views: 3801 Created: 03-09-2011 11:26 am Last Updated: 03-09-2011 11:26 am 0 Rating/ Voters

A 10.XX.YY SUPPLIES ERROR indicates either an error with one of the print cartridges or a notification of OVERRIDE AT OUT or COLOR SUPPLY OUT settings.

The values of XX:   00=memory error on supply. 10 = memory tag missing. 30= non-HP supply in use. 32= unauthorized supply in use.  70 =cartridge-out override activated(override in use). 71 = monochrome printing after color cartridge out activated (PRINTING BLACK ONLY).  80 = cartridge-out override deactivated user limit reached (OVERRIDE NOT IN USE).  88 = cartridge-out override deactivated because maximum use/wear limit reached (OVERRIDE NOT IN USE). 89= cartridge-out override deactivated because cartridge out of toner (OVERRIDE NOT IN USE). 90 = replace cartridge ( REPLACE [color] CARTRIDGE). 92 = cartridge not engaged. NOTE: for errors 70 through 92, the main description appears only in the event log and is not posted on the control panel. The control-panel message is indicated in parentheses.

The values of YY:    00= black cartridge. 01= cyan cartridge. 02= magenta cartridge. 03= yellow cartridge.

10.00.YY / 10.10.YY / 10.30.YY / 10.32.YY messages. Reboot the MFP. Swap the color cartridge indicated with a cartridge in another slot to determine whether the error follows the cartridge or stays with the slot. Replace the cartridge if it follows the cartridge. Reseat the connectors between the memory PCB (J4001) and the DC controller (J1021). Replace the memory PCB. Replace the DC controller and calibrate after replacing.

.10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY messages. When OVERRIDE AT OUT is selected in the REPLACE SUPPLIES menu and a print cartridge reaches an out state, a 10.70.YY message is posted in the event log and the MFP continues to print. When the print cartridge subsequently reaches one of the three thresholds set for override, one of the following errors is posted in the event log and the MFP will not continue to print. 10.80.YY = user limit. 10.88.YY = HP predefined maximum use/wear.  10.89.YY = out of toner.

10.71.YY / 10.81.YY messages.  When AUTOCONTINUE BLACK is selected in the COLOR SUPPLY OUT menu and  a color print cartridge reaches an out state, a 10.71.YY message is posted in the event log and the MFP continues to print unless OVERRIDE AT OUT  is set.

10.90.YY / 10.92.YY messages.  Reboot the MFP. Reseat the specified cartridge. Replace the cartridge