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49.XXXX Printer Error

Author: Reference Number: AA-00562 Views: 13938 Created: 12-31-1969 07:00 pm Last Updated: 04-24-2013 09:47 am 0 Rating/ Voters

A critical firmware error has occurred that caused the processor on the formatter to abort the operation. This type of error can be caused by invalid print commands,corrupt data,or invalid operations. In some instances,electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cables,poor connections,or specific applications. SOMETIMES THE FORMATTER ITSELF IS AT FAULT,WHICH IS USUALLY INDICATED BY A 79  service error.

The printer displays a 49.XXXX error on the control panel. 49.XXXX errors, including 49.FF04 , 49.FF07 , 49.FF08 , and 49.FF09 could be hardware or software errors as stated above. The error could be caused by third-party memory, improperly installed or third-party EIO devices or a specific print job and/or software application.

Determine if the error is software or hardware by resending any jobs in progress, sending a different job from another software application, or changing the size of the current job. If the error is still present with other applications or jobs, continue with the troubleshooting steps in the next section.

1. Press CANCEL JOB to clear the print job from the printer memory. Turn the printer off and then on.

2. Check for the latest firmware available for the printer.

3. Try printing a job from a different software program. If the job prints,go back to the first program and try a different file.

4. If the message persists when using different software programs and attempting specific print jobs,disconnect  all cables that connect the printer to the network or a computer.

5. Turn the printer off,remove all the memory DIMMs or third party DIMMs from the printer. ( Do not remove the firmware DIMM in slot J1). Remove all the EIO devices frm the printer and turn the printer on.

6. If the rroe message disappears,re-install each DIMM and EIO device indivdually,making sure to turn the printer power off and then on again as you re-install each device.

7. Replace the DIMM or EIO device that caused the error message.

8. If this error message persists replace the firmware DIMM.

9. Replace the formatter.