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10.00.00 or 10.10.00 Supplies Memory Error

Author: Reference Number: AA-00297 Views: 26936 Created: 07-29-2010 09:51 am Last Updated: 08-18-2010 09:43 am 0 Rating/ Voters

The printer is unable to read the electronic information( e-label) on the print cartridge so that the printer can keep track of  the page count for the print cartridge.

                                                                                                                               XX   Description

                                                                                                                               00 memory error on the cartridge

                                                                                                                               10 memory device not found

                                                                                                                               YY  Description

                                                                                                                               00 black print cartridge

1. Open the top cover,remove the print cartridge,and reinstall it.

2. Install a new HP print cartridge.

3. Check the connection between the DC controller PCA ( location J 97 ) and the memory chip on the print cartridge.

4. Replace the memory chip cable and contact assembly.

5. Replace the DC controller PCA.