The printer is unable to read the electronic information( e-label) on the print cartridge so that the printer can keep track of the page count for the print cartridge.
XX Description
00 memory error on the cartridge
10 memory device not found
YY Description
00 black print cartridge
1. Open the top cover,remove the print cartridge,and reinstall it.
2. Install a new HP print cartridge.
3. Check the connection between the DC controller PCA ( location J 97 ) and the memory chip on the print cartridge.
4. Replace the memory chip cable and contact assembly.
5. Replace the DC controller PCA.