Laser Printer Service Help and Techncial Support - New Products - Solutions http://www.laserprinterhelp.net/category/7 en-us KnowlageBase RSS Generator Metrofuser Welcomes Quality Control Veteran Yefersson Ramirez http://www.laserprinterhelp.net/article/AA-05645

Metrofuser Welcomes Quality Control Veteran Yefersson Ramirez

 

ROSELLE NJ, January 8th , 2013 printer parts provider, Metrofuser (www.metrofuser.com) ,is proud to announce the addition of their latest team member, veteran quality control specialist, Yefersson Ramirez. 

Yefersson has 10 years in QC/QA of fusers / fusing assemblies and his experience runs from electro mechanical testing to product review.

"There are a handful of professionals in the country with his skill sets in xerographic component inspection," said Will DeMuth "we are lucky to have him join us. As Yefersson integrates his experience with Metrofuser's, he will play a vital role in the success of the company."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.


For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1


]]> Tue, 08 Jan 2013 20:19:06 +0000 http://www.laserprinterhelp.net/article/AA-05645 Metrofuser Introduces HP Network Printer Communications Training Class http://www.laserprinterhelp.net/article/AA-05641

Metrofuser Introduces HP Network Printer Communications Training Class 
 

Roselle NJ - December 16th, 2012 -Laser printer parts manufacturer Metrofuser (www.metrofuser.com) announced the addition of a new class focusing on the communication issues and errors associated with Hewlett Packard LaserJet series printer models. This class is the latest addition to an ever-expanding curriculum of training for service professionals. More info
 

"Since 23% of all IT Help Desk Calls are printer orcopier-related and the bulk of those are printer communication issues," said Will DeMuth, Metrofuser’s COO), "this class is essential for anyone in the business of supporting or repairing HP laser printers."

 

The class will cover a wide range of relevant material for field technicians including driver and firmware installation procedures, NVRAM resets, flash and memory installation, common error code resolutions and TCP/IP network configurations.  Students will learn the theory of the systems interface and then work hands-on to configure and install printers and troubleshoot common issues.

 

“The class is structured in an open, student-friendly format,” said Metrofuser’s Eric Katz, “so that all students will feel comfortable and have their needs met.  From entry-level or copier technicians looking to expand their knowledge to Help Desk or Call Center or government service professionals working with managed print services, everyone will come away with a better understanding of how laser printers work in a network environment.”

 

The goals of the class include:

 

  • Understanding the function of the system interface and its configuration.

  • Performing and understanding control panel operations, including service modes, test pages, firmware updates, and reset procedures.

  • Understanding and properly correcting error codes associated with the formatter system, TCP/IP

  • Configuration, driver installations, and firmware update procedures.

Metrofuser offers week-long training classes ten times a year at either one of its two facilities in Roselle, NJ or Santa Ana, CA.  It plans to add the Network Printer Communications class to these training blocks, but will continue to offer custom training onsite or offsite to anyone who is interested.  The next week of training in California is scheduled for January and another week of training will take place February in New Jersey. 

]]> Thu, 13 Dec 2012 17:04:11 +0000 http://www.laserprinterhelp.net/article/AA-05641 Metrofuser Says Thanks After Superstorm Sandy http://www.laserprinterhelp.net/article/AA-05640

Metrofuser Says Thanks After Superstorm Sandy

 

ROSELLE NJ, November 15th , 2012 --  Metrofuser (www.metrofuser.com) wanted to thank its employees, customers and relief workers for the support and restoration of services in its New Jersey headquarters.

 

Ninety five percent of the company's work force lives in the countries that where under a state of emergency declaration and in the path of the storm. These people, many without power, left their damaged homes and fought there way to get to work. Everyone exercised creative and unconventional means to return to, and maintain up time.
 

We also want to thank our special customers that worked closely with us and recognize them for standing by our side which directly supported the families devastated by the storm.

 

Finally we want to assure everyone our NJ facilities fully operational.

 

Please Help by Donating to Hurricane Sandy Disaster Relief

 

http://www.foodbankmoc.org

The FoodBank of Monmouth and Ocean Counties has been operational since the day after Hurricane Sandy, The foodbank provides meals from their kitchens, military rations (MREs), shelf stable food, disaster boxes, and fresh and frozen items for organizations cooking for victims and rescue workers. 

 

http://monmouthcountyspca.org/

The Monmouth County Society for the Prevention of Cruelty to Animals was founded in 1945 to care for the community’s homeless, neglected and abused animals. We are a private, not-for-profit 501(c)3 organization led by a volunteer board of trustees. We are an independent organization not affiliated with the ASPCA, HSUS or Associated Humane Societies. The MCSPCA is also not a government agency and receives little or no funding from federal, state or local governments. Our ability to care for the community’s animals is supported solely by modest fees and donations.


About Metrofuser

Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas.  Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1


Metrofuser LLC
Public Relations
908-245-2100
KEYWORD: NEW JERSEY

]]> Thu, 15 Nov 2012 19:10:13 +0000 http://www.laserprinterhelp.net/article/AA-05640 Metrofuser Launches Printer Help Desk http://www.laserprinterhelp.net/article/AA-04810 Metrofuser Launches Printer Help Desk


  http://www.metrofuser.com/newsroom/2012/Help_Desk.htm


Roselle, New Jersey- Business printer solution provider Metrofuser (www.metrofuser.com) has announced expansive changes to its Technical Support Department, to offer full printer help desk capabilities designed for IT organizations that help them maximize service revenue and reduce costs.

 

Metrofuser revamped its technical support department added new solutions that will bring world class support to organization’s frontlines. Various tools have been integrated into our Enterprise Help Desk including remote monitoring, print monitoring solutions and online self help.

 

Since 23% of all IT help desk calls are printer related we believe Metrofuser is positioned to provide the fastest, most cost efficient solution to one of the largest segments of calls in the help desk community. The Enterprise Help Desk Solution is a re-sellable, re-branded service and can be marketed as a value added offering by providers that promises to increase printer device uptime and reduce costs. 

 

"Our goal has been to reduce service call waste in forms." said Will DeMuth, Co-President of Metrofuser. "We have always viewed technical support as an extension of quality by assisting customers in pre part ordering diagnosis and pre warranty assumptions. This service is the next step in the evolution to improve quality and service. These initiatives are scalable to meet the customer needs allowing the service provider to set the level of support involvement from minimal data collection to trouble shooting and testing services. “We are very excited to roll-out of the new structure, and look forward to providing additional services to our customers.”

 


MPS Help Desk

Now you can vertically integrate a specialized printer support help desk with the best in breed print management tools. Real-time monitoring/responses unleashes the full capability of MPS software. From Metrofuser’s print monitoring center, printers all over the globe can be tracked.  Metrofuser can monitor and respond to customers running PrintFleet or FMAudit or any other print management software. 

 

Help Desk First Response

Our First responders are specialists, Grizzled Veterans in the imaging devices industry with a minimum of 10 years of experience troubleshooting and repairing these devices in the field. Our depth and breadth of knowledge in imaging equipment is unparalleled. Our staff is matched only by the tools there provided including oem service manuals, factory service bulletins and our own proprietary service note library. Metrofuser supports some of the biggest names out there. Our mission is to assist in diagnosis, pre failure analysis to eliminate wrong part orders and call backs.

 

Revolutionary Features

  • Toner cartridge warranty verification and testing

  • Industry print monitoring help desk and first response

  • DirectConnect Representation

  • Service Triggered Parts Ordering

  • Device Action and Part Replacement History Log

Best Suited For

  • Toner Cartridge Resellers

  • Printer/Parts Resellers

  • MPS Service Providers

  • Local/National Service Providers

 

 

These new initiatives will further benefit our customers and help users to expand customized MPS solutions that are exclusively branded for our customers.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107


]]> Tue, 10 Jan 2012 16:50:06 +0000 http://www.laserprinterhelp.net/article/AA-04810 Metrofuser Selected as Finalist in the New York Enterprise Business Awards http://www.laserprinterhelp.net/article/AA-03887

Metrofuser Selected as Finalist in the New York Enterprise Business Awards

 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has been selected as a finalist in the New York Enterprise Report Small Business Awards.  For the past six years, the New York Enterprise Report has been recognizing the tri-state area's top small businesses for their best practices and operational excellence.

The New York Enterprise Report Small Business Awards is the annual awards program honoring the achievements and accomplishments of the 500,000+ small businesses throughout the tri-state area. In its 6th year, the sold-out Awards Gala attracts more than 400 business owners and executives and is often referred to as “the networking event of the year.” and the “who’s who” of the New York small business community.



A panel of experts in the related fields will judge all award packages. Awards will be presented to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages, revenue profits and/or long-term value.  This year’s finalists are truly exceptional as they have generated competitive advantages and results in a tough economy. Winner will be announced Wednesday, September 21, 2011 Metropolitan Pavilion, 125 West 18th Street, New York, NY.

“We are proud to recognize the achievements and accomplishments of Metrofuser,” said Robert Levin, Editor-in-Chief & Publisher of The New York Enterprise Report. “The use of their unique Recycling Initiatives has given them a distinct competitive advantage over their competitors and we congratulate them for their initiatives and innovative thinking.”

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visithttp://www.metrofuser.com.

]]> Thu, 28 Jul 2011 17:47:06 +0000 http://www.laserprinterhelp.net/article/AA-03887 Metrofuser’s Flash-It™ Restores Life to HP CP6015, CM6030, CM6040 MFP Transfer Kits http://www.laserprinterhelp.net/article/AA-03691 New tool extends the life of the transfer belts and maximizes consumables.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced the Flash-It Tool – a new solution that extends the life of the CP6015, CM6030, CM6040 MFP transfer belt.  This patent pending technology has the potential to save service companies thousands.

The HP LaserJet HP 60XX Series transfer belts are programmed to generate an error message reading “REPLACE TRANSFER KIT” when the page count hits 120,000 pages. The only way to remove that message and restore the lifecycle, up to now, has been to purchase a costly new transfer kit.

The Flash-It Tool will set the transfer kit life to 100% and clear the “REPLACE TRANSFER KIT” message. This will allow the printer to continue to utilize the existing transfer kit far beyond the 120,000 pages. “One of the added benefits of the tool,” said Will Demuth, Metrofuser’s Chief Operating Officer, “is that you can flash the lifecycle at any point. You don’t have to wait for the error message. Technicians will be able to flash and synchronize fleets allowing scheduled maintenance rather then crisis management.”
 
The ETB Flash Tool performs unlimited flashes, saving companies thousands of dollars in consumables and service calls. Demuth predicts that Flash-It will become an essential tool for dealers and service companies who have multiple CP6015, CM6030, CM6040 MFP printers in MPS environments.  He noted that “this is just another example of how Metrofuser remains committed to distinguishing ourselves as the foremost supporter and partner to companies using managed print services.”

 The Flash-It Tool is easy to use, comes with comprehensive instructions and is backed by toll-free US-based tech support.  It is compatible with the following printers: CP6015, CM6030, CM6040 MFP

]]> Fri, 27 May 2011 01:59:08 +0000 http://www.laserprinterhelp.net/article/AA-03691 Metrofuser Introduces HP Color LaserJet CP3525/CM3530MFP Fuser to Market http://www.laserprinterhelp.net/article/AA-03616 Metrofuser Introduces HP Color LaserJet CP3525/CM3530MFP Fuser to Market

Introduction guarantees brilliant crisp black and vibrant color prints.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com), has introduced remanufactured fusers and maintenance kits for the Hewlett Packard Color LaserJet CP3525/CM3530MFP Fuser (CC519-67901). This model joins Metrofuser's already established lineup of remanufactured printer parts for HP Color LaserJet printers. 

“Reliable color laser printer parts solutions are in high demand with the advent of more feature-rich color laser printers in the marketplace - particularly for Hewlett Packard Color LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the CP3525/CM3530MFP fuser."

Metrofuser's remanufactured fusers for HP's Color LaserJet printers offer brilliant crisp black/white printouts as well as vibrant color prints and guaranteed against such defects as image ghosting, toner buildup and film tearing.

"Our Color LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

The introduction of the repair solutions for the Color LaserJet CP3525/CM3530MFP represents Metrofuser's continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority continues to be developing best-in-class repair and remanufacturing standards.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com.
--
]]> Thu, 19 May 2011 16:32:36 +0000 http://www.laserprinterhelp.net/article/AA-03616 Flash-It™ Restores Life to HP 4700 Transfer Kits http://www.laserprinterhelp.net/article/AA-01822 Metrofuser’s Flash-It™ Restores Life to HP 4700 Transfer Kits
New Tool extends the life of the 4700 transfer belt and maximizes consumables.

 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced the Flash-It Tool – a new solution that extends the life of the 4700 transfer belt.  This technology has the potential to save service companies thousands of dollars. Click to Download

 

The HP LaserJet 4700 Series transfer belts are programmed to generate an error message reading “REPLACE TRANSFER KIT” when the page count hits 120,000 pages. The only way to remove that message and restore the lifecycle, up to now, has been to purchase a costly new transfer kit.

The Flash-It Tool will set the transfer kit life to 100% and clear the “REPLACE TRANSFER KIT” message. This will allow the printer to continue to utilize the existing transfer kit far beyond the 120,000 pages. “One of the added benefits of the tool,” said Will Demuth, Metrofuser’s Chief Operating Officer, “is that you can flash the lifecycle at any point. You don’t have to wait for the error message. Technicians will be able to flash and synchronize fleets allowing scheduled maintenance rather then crisis management.”

The ETB Flash Tool performs unlimited flashes, saving companies thousands of dollars in consumables and service calls. Demuth predicts that Flash-It will become an essential tool for dealers and service companies who have multiple 4700 printers in MPS environments.  He noted that “this is just another example of how Metrofuser remains committed to distinguishing ourselves as the foremost supporter and partner to companies using managed print services.”

 

The Flash-It Tool is easy to use, comes with comprehensive instructions and is backed by toll-free US-based tech support.  It is compatible with the following printers:
HP Color LJ CP4005dn (CB504A) HP Color LJ CP4005n (CB503A) HP Color LaserJet 4700 (HP Q7491A) HP Color LaserJet 4700DN(HP Q7493A) HP Color LaserJet 4700N (HP Q7492A)

 

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107


]]> Thu, 16 Dec 2010 13:09:47 +0000 http://www.laserprinterhelp.net/article/AA-01822 Remanufactured LaserJet P3015 Fuser Introduction http://www.laserprinterhelp.net/article/AA-01076

Metrofuser Introduces Remanufactured
 LaserJet P3015 Fuser to Market

Introduction guarantees brilliant crisp black and white printouts

Roselle NJ – September 1st, 2010 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for the Hewlett Packard LaserJet P3010/P3015 printers (RM1-6274)

“Reliable laser printer parts solutions are in high demand with the advent of more feature-rich laser printers in the marketplace - particularly for Hewlett Packard LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the P3015fuser."

"We believe remanufacturing is not only a eco-friendly alternative, but it is also a chance for the part to evolve from its original state. At Metrofuser each repair generation is an evolution to greater quality - a continuous improvement from the original factory model. From implementing engineering upgrades and component-level redesigns all the way through to process engineering efficiencies, the evolution and innovation never stops at Metrofuser."

Metrofuser's remanufactured fusers for HP's LaserJet printers offer brilliant crisp black and white printouts and guaranteed against such defects as image ghosting, toner buildup and film tearing. "Our LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

About Metrofuser
 Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http:/www.metrofuser.com, or call 888-Fusers-1 Ext 107.
 

]]> Mon, 04 Oct 2010 22:08:00 +0000 http://www.laserprinterhelp.net/article/AA-01076 HP 4200 Ripping Sleeve: Problem Solved http://www.laserprinterhelp.net/article/AA-01075

Metrofuser implements 2nd Generation AntiTear™ Technology solving Industry wide epidemic of failing fusers

 

Roselle NJ – October 1st, 2010 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has released its next generation engineering upgrade that has solved the defect than has plagued the imaging industry.

 

The Delaminated Fuser

The HP 4200 printer is a widely used 35 page per minute printer in the corporate environment however users of HP LaserJet 4200 series printers have experienced printing problems caused by delaminated or torn film on the product’s fuser and occurring long before the end of the fuser’s 200,000-page life. The delaminating causes a catastrophic image defect and has shortened the life of the fuser considerably.

 

After months of research and development, Metrofuser has built upon its existing technology that has corrected the film delaminating on the HP 4200 Fusing Assembly. The proprietary upgrade has been implemented in the production of the fuser.  

 

The next Generation AntiTear™ Fuser Technology will dramatically change the landscape for the parts and service industry. This breakthrough will move us from reduction of film tears to complete elimination. Most importantly the next generation of AntiTear™ will enable the 4200 printer to be a viable solution in the modern (MPS) manage printer service environment.

 

Due to high demand, quantities may be limited. Call now to reserve your orders! 

 

 

 

About Metrofuser LLC

Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http:/www.metrofuser.com, or call 888-Fusers-1 Ext 107.


]]> Mon, 04 Oct 2010 21:52:34 +0000 http://www.laserprinterhelp.net/article/AA-01075